From any PC or device with internet access, you must access the web portal through Login.
Enter your email and password to manage your account and operate your Yale Connect devices.
You cannot register new devices from the web portal; this option is only available in the Yale Connect mobile app.
If you lose or misplace a mobile device with the Yale Connect app, we recommend logging into the Yale Connect Login and changing your account password.
When you launch the Yale Connect app on any mobile device, you will be prompted to enter your new account login information: Username and Password.
You can identify your Hub model by its label, the color of the pad on its back, or the type of communication.
The 4970 Hub is identified by its back label, and its design is different from the other versions, as it is a first-generation model.
The Hubs with a gray pad are models 4971 to 4975.
Models 4970 to 4975 have ZigBee and LPD433 communication.
On the other hand, the one with an orange pad is model 4976, which has optimized ZigBee communication.
If your Hub has ZigBee and LPD433 communication (models 4970/71/72/73/74/75), it is compatible with digital and electromechanical locks using ZigBee or LPD433 technology.
The 4976 hub has communication optimized for ZigBee technology, so it is only compatible with digital locks using the same technology.
ZigBee lock models: Digital locks.
433 lock models: Electric locks.
If the local Wi-Fi network does not have internet access, it will not be possible to control Yale Connect devices. They will be able to be controlled once the internet is connected again.
Yale locks and other devices also cannot be operated remotely from outside the home.
If you change your home Wi-Fi® network settings, you'll need to re-pair your Yale Connect Hub. To perform this pairing, the Hub must be in "CONNECT MODE" to complete the pairing steps through the Yale Connect app.
The Yale Connect Hub is powered by electricity, so it will not work if the power is out.
If you are not at home, the app will show that the device(s) are "offline."
When the power is restored, the Hub will automatically restart. To regain connection to your Wi-Fi® network and the internet, your home router must also automatically restart.
The Hub and lock settings will not be changed.
The Yale Connect interface is designed for residential use and allows you to manage up to 16 Hubs and 31 guest codes. Each Yale Connect Hub can be linked to up to 16 locks. Additionally, the platform is optimized to visually manage up to 8 cameras within the same home.
This code will allow you to locally operate all the linked digital locks in your home. You can edit this code by going to "Homes and Devices."
NOTE: The lock PIN code is NOT the same as the master code set on the lock. The lock PIN code is for opening purposes only.
From the app, you can request a password reset by selecting "Forgot your password?" If you confirm this process, you'll receive a new password by email to access your account.
This feature allows you to register a PIN code that will be required every time you access the Yale Connect app from your mobile device.
To enable this feature, go to Menu > Profile > Security, select the "Use PIN to unlock the app" checkbox, and enter your unlock PIN.
If you don't use access validation on your mobile device, this feature is a useful security measure.
If you don't remember your registered PIN, you'll need to select the "Forgot your PIN?" option, and the app will prompt you to re-enter your login credentials (email and password). You'll need to re-enable the "Use PIN to unlock the app" feature.
Your Yale Connect account can only be deleted from Menu / Profile / Security, by selecting the Delete Account option.
When an account is deleted:
Once a Yale Connect account is deleted, the information cannot be recovered.
Yale Connect is compatible with Alexa and Google through skills. This means you can continue using your devices from our app and also have them integrated with Amazon Alexa and/or Google Home. This will allow you to operate the locks using voice commands from your smart speakers or from the Google and Amazon apps.
To activate our Yale Connect skill on Amazon Alexa, follow these steps:
1) Open the Amazon Alexa app.
2) Go to Skills & Games.
3) Search for "Yale Connect."
4) The skill will appear with the Yale Connect logo.
5) Press "Activate to use" to integrate the skill.
6) Fill in the Yale Connect app admin account details (email and password).
IMPORTANT: Your Hub and your Yale locks linked to Yale Connect must be online at the time of integration.
8) A message will appear: "1 (number you have in the Yale Connect app) device has been detected and connected."
9) The Yale Connect locks will be visible in your Alexa app.
From Alexa, you can check the status of your locks, lock, and unlock. Remember that you can configure EACH device with the type of permissions you want: "Open via app (Alexa)" and "Open with voice."
To open/unlock by voice, you will be asked for a numeric PIN, which will then be requested when you invoke Alexa.
To activate our Yale Connect skill on Google Home, follow these steps:
1) Open the Google Home app.
2) On the home screen, go to the “+” sign in the top left corner.
3) Select “+ Set up device.”
4) Then choose the second option, “Works with Google.”
5) Search for “Yale Connect.”
6) You will be prompted to link a Yale Connect account; press “Continue.”
7) Fill in the details for the Yale Connect app admin account (email and password).
IMPORTANT: Your Hub and your Yale locks linked to Yale Connect must be online at the time of integration.
8) During the linking process, we will ask you if you want “Google to be able to unlock your locks via voice commands.” If you select “Yes, definitely,” you will be asked for a numeric PIN, which will then be required when you invoke Google.
IMPORTANT: If you don't activate voice unlock/unlock during pairing, this feature won't work.
Once the process is complete, return to the home screen and you'll see your paired Yale Connect locks.
You can check the status of your locks, locking, and unlocking from Google.
First, download the new Yale Connect app. Sign up by creating a new account.
Then, to unlink the camera(s) from the Yale Connect Video app and then link them to the new Yale Connect app, follow these steps:
From Yale Connect Video:
From Yale Connect (new app):